Associate Process Manager - TCR

Associate Process Manager Roles & responsibilities :

• Independently handle clients and client calls– establish self as a valued partner.
• Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation
• Build domain expertise and lead from the front.
• Help knowledge management endeavour by sharing process knowledge and best practices within the teams

Functional & Technical Skills :

Skills Required

Process Management & Domain Expertise, Investment Banking Operations, Logical and Quantitative Thinking