This job offer is not available in your country.

(3 Days Left) Customer Service Executive

Allcargo TerminalsIndia

5 hours ago

Job description

JOB DESCRIPTION : Customer Service

Job Title : Sr. Executive / Executive – Customer Service
Reporting to : Location Head / Sales Head
Location : CFS Speedy Mundra, Mundra, Gujarat
Minimum Qualification : Any Graduate / Post-Graduate
Age : 22 to 30 years
Required experience range : 3-6 years
Targeted industry : Logistics / supply chain
Division : CFS ICD
Department : Customer Service

Roles & Responsibilities :

Manage phone calls & emails from customers. Assist in on-boarding Customers to my-CFS portal as my-CFS portal answers almost 50 percent of queries of Customers.

Handle Customer complaints, provide appropriate solutions in consultation with Ops & Finance within set time limit; follow up till complained is resolved.

Provide accurate, valid and complete information obtained from relevant authorized persons in Organisation to Customers.

To work with Sales team to bring back lost customers

Generate Sales leads & share on weekly basis with Sales Team (Inside Sales)

Ensure new Customers on-boarded & immediately start using my-CFS portal (desktop or mobile version) for Track & Trace, Documents upload, OSR & PI

Regularly engaging with Customers by sharing Corporate Communique from time to time as well as important Updates as required by HOF / HODs.

Identify and assess customers’ needs to achieve Customer Delight & communicate same during bi-monthly meeting with Sales, Finance & Ops

Build sustainable relationships and trust with Customer accounts through open and interactive communication

Take the extra mile to engage Customers

Daily update Online Customer Complaint Register on One Drive.

C-SAT Survey

KRA Customer Service :

Recording of all Customer Requests on SFDC (Service module)

Resolving all Customer requests within TAT as per SFDC (Service Module)

Supporting Customer for increasing Digital clearance (myCFS) to 70% plus

Approving “Nomination’’ module of myCFS portal (e-Tagging) & discontinue Tagging via e-mail

Calling Churn Customer - 5 in a week & record this on SFDC

Conducting Quarterly NPS survey via telephone

Create a job alert for this search

Customer Service Executive • India

Related jobs

Promoted

Customer Relations Executive

Airpack IndiaIndia

Since our establishment in 2013, Airpack India has been at the forefront of innovative packaging solutions.We are renowned for delivering high-quality inflatable packaging products that ensure safe...Show moreLast updated: 1 day ago

Promoted

Customer Service Executive

TPIndia

Job Title : Customer Service Executive – International Process.Shift Timings : Night Shift / Rotational Shifts (as per international time zones). We are looking for a dynamic and customer-focused indi...Show moreLast updated: 30+ days ago

Promoted

Customer Service Executive -Malayalam

Healeo NutritionIndia, India

Salary : ₹10,000 (monthly, in hand).Work Timings : 09 : 00 AM – 06 : 00 PM.The role involves handling both.Candidates must be disciplined, comfortable managing a high call volume, and able to work effici...Show moreLast updated: 9 days ago

Promoted
New!

3 Days Left! Kyc Operations Executive ( Freshers )

propelldIndia

Video Customer Identification Carry out Customer identification process through Video calls - Performing due diligence checks & reviewing KYC documentation through Video calls - Need to be consiste...Show moreLast updated: less than 1 hour ago

Promoted
New!

3 Days Left! Manager - Service Sales (New Client Acquisition)

Ezone Security Solutions Pvt. Ltd.India

We at eZONE, one of the Best Leading Security Solutions Companies in India, believe that people make an organization and more so in service-driven organizations. Having this in mind we have created ...Show moreLast updated: less than 1 hour ago

Promoted
New!

Sales Executive [3 Days Left]

House SeekersIndia

House Seekers is Growing, and you are invited to be a part of it!.If you are a driven sales professional looking to make a significant impact, we want to hear from you!. Real Estate sales experience...Show moreLast updated: less than 1 hour ago

Promoted
New!

(3 Days Left) Account Executive

House of Anita Dongre LimitedNagpur, Maharashtra, India

Key Responsibilities - Knowledge of corporate tax laws (Income Tax, GST etc and their compliance) - Filing of income tax, TDS and other relevant Returns / Reports required under Income tax.Filing o...Show moreLast updated: 1 hour ago

Promoted
New!

3 Days Left! Executive / Sr. Executive- Operations (Ground Operations)

HousrIndia

Housr is India’s premier luxury co-living brand, offering a trailblazing living experience with fully furnished and managed co-living spaces, serviced apartments, and studio spaces.A niche player i...Show moreLast updated: less than 1 hour ago

Promoted
New!

Customer Care Executive [Apply in 3 Minutes]

Cyrix Healthcare Private LimitedIndia

CYRIX Healthcare Private Limited is a leading healthcare solutions provider specializing in multi-vendor medical equipment maintenance and management. With a skilled team of 1200 medtech engineers a...Show moreLast updated: less than 1 hour ago

Promoted
New!

3 Days Left! Marketing Executive (Fresher)

Kabra Express Logistics Private LimitedIndia

The ideal candidate will be a creative and analytical thinker.They will be able to conduct insightful market research to establish a marketing strategy that will effectively reach the target audien...Show moreLast updated: less than 1 hour ago

Promoted
New!

Apply in 3 Minutes : Sales Executive

ReyMouldIndia

At ReyMould Technology Solutions, we are passionate about helping businesses and entrepreneurs turn their ideas into successful products. With a skilled team of professionals, we provide end-to-end ...Show moreLast updated: less than 1 hour ago

Promoted
New!

3 Days Left : Sales Executive

Square ShadesIndia

Square Shades, is a Tech-Enabled Design Company, delivering customized, innovative solutions to our clients.We believe in creativity, quality execution, and continuous learning.If you are passionat...Show moreLast updated: less than 1 hour ago

Promoted

Customer Experience Executive

sliceIndia

Location : 1st Floor, Ashford, Indiqube, 80 Feet Rd, 3rd Block, Koramangala.Time : 11 AM – 3 PM (Registration from 11 AM - 1pm). Roles : Customer Experience Executive.Be Part of Something Extraordinary...Show moreLast updated: 30+ days ago

Promoted
New!

Customer Relationship Management Executive

GrowthJockeyIndia

At GrowthJockey, we don’t just build brands—we engineer ventures that disrupt industries.With 25+ successful launches under our belt for Fortune 500s and top consulting firms, we’re redefining the ...Show moreLast updated: 16 hours ago

Promoted
New!

Apply in 3 Minutes! Customer Support Executive (Open to Freshers)

ThrillarkIndia

Thrillark is a discovery and booking platform for experiences—be it iconic landmarks, hidden gems, or local adventures.With over 10,000+ curated activities across the UAE, Southeast Asia, and beyon...Show moreLast updated: less than 1 hour ago

Promoted
New!

Sales Account Executive (3 Days Left)

ChargebeeIndia

Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses.Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to ...Show moreLast updated: less than 1 hour ago

Promoted
New!

▷ 3 Days Left : Sales Executive

RuheIndia

Job Title : Area Sales Representative.Opening for : DelhiNCR, Gurgaon,Haryana,Noida, Sout delhi,Faridabad and Gaziyabad.We are in search of a proactive and energetic Area Sales Representative to beco...Show moreLast updated: less than 1 hour ago

Promoted
New!

▷ [3 Days Left] Purchasing Executive

Lykis LimitedIndia

Coordinator of purchase team and purchase head, will provide all MIS related information’s, GST details etc.Getting all purchases related information from colleagues for checking product QTY, produ...Show moreLast updated: less than 1 hour ago

Promoted
New!

▷ [3 Days Left] E-commerce Executive

TechieworkkIndia

Digital Marketing Executive for Amazon & Flipkart is the one who will be responsible for managing new client onboarding, creating & optimizing product listings, and handling daily seller account op...Show moreLast updated: less than 1 hour ago

Promoted

Sales / Customer Relationship Executive

Lakkadhaara FurnitureIndia

We’re Hiring : Sales / Customer Relationship Executive – Jaipur ✨.Join Lakkadhaara, a premium furniture brand, and help us build lasting relationships with our valued customers.Build and maintain st...Show moreLast updated: 1 day ago