Senior Manager – Global WFM M5. Global WFM is an integral part of Sagiity. Global WFM Goals, Objectives, Role & Responsibility. Ensure that all new projects GO-Green from WFM perspective in the geography. ...
The identified resource is expected to ensure a successful delivery of WFM support and acts as a liaison between WFM Services and Operations organization. The Group Leader- WFM Leader will be responsible for handling a social media account. Partner with various business verticals to enhance WFM supp...
Title : Associate Manager – WFM PlanningLocation: Navi Mumbai (Airoli) and Hyderabad (Lanco Hills)Company Description :Sutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager - Resource Planning. If you are looking to build a fulfilling career and are confid...
The identified resource is expected to ensure a successful delivery of WFM support and acts as a liaison between WFM Services and Operations organization. RoleThe Group Leader- WFM Leader will be responsible for handling a social media account. Partner with various business verticals to enhance WFM ...
Associate Manager – WFM PlanningLocation:. Company Description :Sutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager - Resource Planning. Job Description :Associate Managers in this role get to:Prepare optimal shift schedules with breaks and generates roster...
Title: Associate Manager – WFM PlanningLocation: Navi Mumbai (Airoli) and Hyderabad (Lanco Hills)Company Description:Sutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager - Resource Planning. If you are looking to build a fulfilling career and are confident y...
Ensure effective communication with client end WFM team and partners’ WFM team. Participate in periodic reviews for management and present WFM metrics’ performance. Collaborate with the customer support management team to develop WFM strategies and identify areas for improvement, automation, and cos...
Publishing reports of critical WFM and other important parameters to drive efficiency in them and to keep all relevant stakeholders regularly informed. ...
Work directly with the Manager of WFM and site operations team to build staffing strategies that take into account all possible variables that may affect staffing and call volume projections. Work with Manager of WFM to create scheduling matrices that ensure achievement of service level, schedule ad...
Associate Manager – WFM Planning. Sutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager - Resource Planning. Associate Managers in this role get to:. Needs to have hands on experience of WFM Capacity Planning. ...
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including soci...
The Program Manager will be responsible for driving global initiatives/process improvement programs focused on reducing cost by improving efficiency, improve quality of operations and improve customer experience. As Workforce Manager, you will be responsible to lead a team of workflow analysts [RTAs...
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including soci...
Publishing reports of critical WFM and other important parameters to drive efficiency in them and to keep all relevant stakeholders regularly informed. ...
Closely work with WFM team in ensuring the monthly forecast is in line with AOP forecast & understand the deviation in forecast & suggest corrective actions. ...
We are inviting applications for the role of Assistant Manager, Work Force Management (WFM). Recommend staffing changes to match the call demand & coordinate with the WFM resource daily to ensure adequate staffing is maintained. All the observations should be reported to WFM to help to change the st...
We are looking for a Workforce Management (WFM) Program Manager to lead WFM related projects related to our back end/front end systems and tools. The WFM Program Manager will partner closely with matrix partners to deliver mission critical initiatives, and facilitate solutions and tools that will be...
Benchmark WFM practices, identify gaps and create roadmap to facilitate continual transformation of WFM Services. Facilitate development of WFM employees through effective certifications in WFM University. Facilitate/Lead testing of new tools/technologies to improve overall WFM Contact Center effici...
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.The Selling Partner Services (SPS) team is looking for a Sr.PM Cost Optimization and Site Strategy for the Selling Partn...
Lead and manage a team of 3-5 Workforce Managers and 50+ Workforce Management resources: responsible for the overall direction and performance of the teams. ...
Title: Associate Manager – WFM Planning. Sutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager - Resource Planning. Associate Managers in this role get to:. Needs to have hands on experience of WFM Capacity Planning. ...
We have product managers, designers, researchers, tech writers and developers worldwide, all rallying around one common purpose – helping our customers achieve their goals. NetSuite SuitePeople Product Managers are part of a world-wide team pursuing innovative ways of delivering user-centered soluti...
The Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis in a multi-site/skill environment. ...
The CX WFM team manages more than 10 mn customers transactions every month and responsible for generating demand projections and managing multiple outsourcing partner to ensure the right headcount is available at the right time. Should have good WFM knowledge for forecasting, capacity planning, sche...
We are looking for a Workforce Management (WFM) Program Manager to lead WFM related projects related to our back end/front end systems and tools. The WFM Program Manager will partner closely with matrix partners to deliver mission critical initiatives, and facilitate solutions and tools that will be...