Jobs in Gurgaon, up, in

Location : Gurugram, Haryana, India

Company : AGL Hakuhodo

About AGL Hakuhodo :

AGL Hakuhodo is a leading marketing agency committed to building strong client relationships and delivering exceptional digital marketing solutions. We are seeking a dedicated and client-focused Client Service Assistant to join our dynamic team in Gurugram. This role will be crucial in supporting our client service team and ensuring client satisfaction.

Job Summary :

The Client Service Assistant will play a vital role in managing and nurturing client relationships, providing strategic support, and ensuring the smooth execution of digital marketing projects. This role requires a strong understanding of digital marketing principles, excellent communication skills, and the ability to work collaboratively with both clients and internal teams.

Key Responsibilities :

• Assist in managing the overall agency / client relationship, building rapport and fostering long-term partnerships.
• Serve as a primary point of contact for clients, addressing inquiries and providing timely updates.
• Proactively communicate with clients to understand their needs and ensure their satisfaction.
• Assist in organizing and facilitating client meetings and presentations.
• Help in resolving client issues and concerns effectively and efficiently.
• Support the development and implementation of digital marketing strategies to achieve client business objectives.
• Assist in providing strategic direction and consulting to clients based on their marketing needs.
• Collaborate with planning and creative teams to develop effective digital solutions.
• Assist in preparing proposals and presentations for clients.
• Conduct research and analysis to identify industry trends and client opportunities.
• Assist in implementing sound project management processes and tools for delivery and execution.
• Help in tracking project timelines, budgets, and deliverables.
• Coordinate with internal teams to ensure timely and accurate project execution.
• Assist in preparing project reports and updates for clients.
• Help in ensuring quality control and adherence to client specifications.
• Support client retention efforts by providing exceptional service and building strong relationships.

ref : iimjobs.com)