Customer Care Executive

We are a full solutions Strategy-led Media, Creative & Tech company, that employs senior strategic minds that not only think but do. We collaborate with the very best specialist and trusted experts to provide unique and innovative global business communications solutions, driven by data, distribution and disruptive ideas, executed exceptionally and at speed. We work with purpose-led and purpose-seeking brands. We’d love to see what we can do for you.

Tasks

• Respond to customer inquiries and provide detailed information about services offered by Skylight Consultants Pvt Ltd.
• Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and actions taken.
• Collaborate with cross-functional teams to improve customer service processes and enhance overall customer experience.
• Stay updated on industry trends and best practices to provide proactive solutions and recommendations to customers.
• Make outbound calls to homeowners and businesses in Australia to promote solar energy solutions.
• Must be having own laptop and good Internet connection.

Requirements

Experience : Minimum of 3 years of experience in a solar energy or renewable energy role.

Communication Skills : Excellent spoken English with a neutral accent to communicate effectively with Australian customers.

Benefits

Competitive base salary with performance-based.

Flexible working hours depending on Australian daylight saving times.

3 Days work from home and 2 days work from office.

Within 1 week.