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Customer Service Executive (Chemica / polymerl)

Oswaj chemicalsMumbai, Maharashtra, India

30+ days ago

Job description

Person should be from sales background

Handling regular sales

He / She will be coordinating with warehouse and transportars for dispatches

Follow up for payments

Stock report

Visiting warehouses for stock exchangingQualification must be 12+

Managing a team of representatives offering customer support.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Creating policies and procedures.

Planning the training and standardization of service delivery.

Selecting and hiring new staff.

Monitoring the work of individual representatives and of the team.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Possessing excellent product knowledge to enhance customer support.

Maintaining a pleasant working environment for your team.

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Customer Service Executive • Mumbai, Maharashtra, India

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