Job description
Customer Service Executive – JD
Job description :
- Should be capable of handling calls (inbound & outbound) for long duration, on voice or
video
Should have genuine interest in addressing customers Queries, Requests and ComplaintsQRC)and ensure to provide first time resolution
Should be empathetic to customers QRC and have excellent probing and problem-solvingskills to handle irate customers
Should be open to working in a rotational shiftShould dedicate for continuous learning of products, processes and marketShould bea team player and willing to help new and fellow CSRs to come up the curveDiscuss action plan to achieve assigned input and output targetsShould be able to work under pressure situation and achieve agreed targetsAbility toexercise required independent judgement in dealing with situations, in adherence and
accordance with the company protocols
Preferences will be given to candidates with experience in Insurance processRequirements :
Should be a graduate preferably in BCOM / BMS / BMM / Graduate with Banking & Insurance orAccounting & Finance specialisation.
Minimum 1year experience in BPO, preferably in customer support / retention process inBFSI sector.
Strong verbal / written communication skills along with active listeningCustomer focus and adaptability to different personality types.Ability to multi-task, set priorities and manage time effectivelyWorking knowledge of Spreadsheets / excel / google sheets and similar digital ecosystemsComfortable with rotational shifts
Employment Full-time
Location : Mulund