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Customer Service Executive

Customer Service Executive

White ForceMumbai
30+ days ago
Job description

Job description

Customer Service Executive – JD

Job description :

  • Should be capable of handling calls (inbound & outbound) for long duration, on voice or

video

  • Should have genuine interest in addressing customers Queries, Requests and Complaints

    • QRC)and ensure to provide first time resolution

  • Should be empathetic to customers QRC and have excellent probing and problem-solving

    • skills to handle irate customers

  • Should be open to working in a rotational shift
  • Should dedicate for continuous learning of products, processes and market
  • Should bea team player and willing to help new and fellow CSRs to come up the curve
  • Discuss action plan to achieve assigned input and output targets
  • Should be able to work under pressure situation and achieve agreed targets
  • Ability to

    • exercise required independent judgement in dealing with situations, in adherence and

    accordance with the company protocols

  • Preferences will be given to candidates with experience in Insurance process

    • Requirements :

  • Should be a graduate preferably in BCOM / BMS / BMM / Graduate with Banking & Insurance or

    • Accounting & Finance specialisation.

  • Minimum 1year experience in BPO, preferably in customer support / retention process in

    • BFSI sector.

  • Strong verbal / written communication skills along with active listening
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities and manage time effectively
  • Working knowledge of Spreadsheets / excel / google sheets and similar digital ecosystems

    • Comfortable with rotational shifts

    Employment Full-time

    Location : Mulund

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    Customer Service Executive • Mumbai