Talent.com
This job offer is not available in your country.
Customer Service Executive for Logistics

Customer Service Executive for Logistics

Integrated Personnel Services LimitedMumbai, Maharashtra, India
3 days ago
Job description

We have vacancy

Company - MNC, Logistics

Location - Goregaon West, Mumbai

CTC - upto 4.5 lpa

Good Communication Skills mandatory

Interview drive on - 4th July 2025 - VC or F2F.

Key Responsibilities :

  • Respond to customer inquiries and concerns via phone, email, and online chat in a timely and professional manner
  • Resolve customer issues and complaints in accordance with company policies and procedures
  • Provide accurate and efficient information to customers regarding shipment status, tracking, and delivery schedules
  • Proactively identify and address customer needs and concerns to improve customer satisfaction and loyalty
  • Create accurate and detailed documentation of customer interactions, issues, and resolutions using our CRM system
  • Analyze customer feedback and make recommendations to improve customer service processes
  • Develop and maintain relationships with key customers to ensure satisfaction and loyalty
  • Meet or exceed customer service metrics, including first call resolution rate, response time, and customer satisfaction scores

Regards,

Neha Khandelwal

neha.k@ipsgroup.co.in

Create a job alert for this search

Customer Service Executive • Mumbai, Maharashtra, India