Customer Service Executive for Logistics

We have vacancy

Company - MNC, Logistics

Location - Goregaon West, Mumbai

CTC - upto 4.5 lpa

Good Communication Skills mandatory

Interview drive on - 4th July 2025 - VC or F2F.

Key Responsibilities :

• Respond to customer inquiries and concerns via phone, email, and online chat in a timely and professional manner
• Resolve customer issues and complaints in accordance with company policies and procedures
• Provide accurate and efficient information to customers regarding shipment status, tracking, and delivery schedules
• Proactively identify and address customer needs and concerns to improve customer satisfaction and loyalty
• Create accurate and detailed documentation of customer interactions, issues, and resolutions using our CRM system
• Analyze customer feedback and make recommendations to improve customer service processes
• Develop and maintain relationships with key customers to ensure satisfaction and loyalty
• Meet or exceed customer service metrics, including first call resolution rate, response time, and customer satisfaction scores

Regards,

Neha Khandelwal

neha.k@ipsgroup.co.in