IT Operations Engineer 1

IT OPERATIONS ENGINEER 1

Business Unit

PAYMENT SERVICES

Professional Family

OPERATIONS

IT Operations

EMPLOYMENT MISSION

As part of the activities of Client's payment services, he participates in the technical operation of RUN IT Electronic Payment resources, the recommendation and implementation of methodological and technical solutions to optimize and guarantee the smooth running of RUN IT operations; and this, while ensuring compliance with processes and regulations.

PURPOSES OF EMPLOYMENT

Participate in the definition of RUN IT procedures in order to ensure service performance

Participate in the study and analysis of needs in terms of electronic payment operating platform

Participate in the analysis of usability constraints

Participate in the industrialization of RUN IT production and the implementation of the business recovery plan (PRA)

Participate in the definition and implementation of RUN IT procedures

Participate in the writing of patch qualification and testing procedures

Participate in customer support in order to meet availability and reliability commitments

Participate in handling and processing of requests and incidents related to RUN IT

Participate in the definition of production prerequisites

Participate in the relationship management between customers and publishers / service providers

Participate in the production of activity reports

Participate in the development of maintenance action plans (eg PAM, etc.)

Participate in the definition of servicing tasks : alarms, scheduling, backups and planning processings (Batch)

Participate in user support in order to guarantee the processing of reported anomalies

Participate in technical support for users (2nd and 3rd levels)

Participate in intervention under deadline constraints during operating incidents (eg analysis, diagnosis and resolution)

Participate in anticipating user needs and system developments

Participate in technical documentation

Participate in monitoring operating incidents, analyzing the causes and taking associated corrective measures

Ensure shift work or on-wall duty

REQUIRED SKILLS

Explanation of skill levels : 1- Insider, 2- Confirmed, 3- Mastery, 4- Referent

Knowledge & Knowledge

Electronic banking profession

Network Architectures

Networks & Security

Monitoring Platform

Data base

English language

Business skills

Unix server

Databases (eg. Oracle, PostgreSQL…)

Batch Scripting

Shell Scripting

File sending station (CFT, SFTP, etc.)

International Network Platforms (eg. Edit Package Visa, Master Com…)

Scheduling tools (eg. AUTOMIC, $UNIVERS…)

Writing techniques

Cloud technology : AWS, Azure,..etc.

Middleware : Websphere, JBOSS

Microservices : K8S, Kafka, SNSQS

Behavioral Skills

Interpersonal skills

Team spirit

Initiative

Flexibility

Ability to provide support and assistance

Participation in meetings

Meeting management

JOB HOLDER PROFILE

Level of education : Degree in Computer Science or any related fields

Experience : 0 to 3 years Or equivalent

PERFORMANCE INDICATORS

Availability of services

Compliance with contractual SLA's

Incident resolution times (Responsiveness)

Quality of deliverables