Director - IT Operations

Responsibilities :

• Lead a high-performing global team of engineers and subject matter experts across infrastructure, network, systems, and storage.
• Inspire, hire, mentor, and develop a diverse, world-class IT team.
• Drive strategic IT infrastructure initiatives and ensure alignment with business objectives and evolving technologies.
• Establish and track KPIs to measure team performance, system uptime, and customer satisfaction.
• Oversee operations for data centers, cloud environments, network infrastructure, storage, virtualization, backups, and disaster recovery.
• Ensure high availability, performance, and security of all corporate IT systems.
• Manage Active Directory, Microsoft 365, server management, and system patching (SCCM).
• Implement and maintain secure configurations for hardware, software, and network services.
• Define and enforce IT operational standards, documentation, runbooks, and SLAs.
• Plan and coordinate maintenance windows, change controls, upgrades, and incident response.
• Own asset lifecycle management, inventory controls, and procurement recommendations.
• Manage on-call rotations and ensure 24 / 7 global support readiness.
• Partner closely with internal application teams, Security, and Engineering to align infrastructure with evolving needs.
• Lead vendor relationship management, contract renewals, and performance reviews.
• Evaluate cloud provider services and ensure optimal utilization and cost efficiency.
• Ensure adherence to IT policies, regulatory standards, and internal controls.
• Support internal / external audits and compliance initiatives (e.g., ISO 27001, SOC2).
• Own infrastructure-related evidence collection and documentation for certifications.

ref : hirist.tech)