IT Operations Analyst

Your Job

The Operations Analyst will report to the Operations SWARM Leader of the KGS India and will be part of a global team that is the first line of response for all server and Network escalations. The Operations Analyst will work with colleagues towards resolving complex issues with innovative and efficient solutions. The Operations Analyst is expected to work with third party providers, monitor performance, troubleshoot, and provide a superior client experience. Through monitoring and troubleshooting, the Operations Analyst will develop knowledge of the Koch Industries environment, 3rd party providers, monitor performance, troubleshoot, and provide a superior client experience.

Our Team

The SWARM Operations (Ops) Analyst will be a part of a global team that delivers networking, compute, storage, Linux and collaboration capabilities for Koch Industries. Koch Industries is a privately held global organization with over 120,000 employees around the world, with subsidiaries involved in manufacturing, trading, and investments. Koch Business Solutions India Pvt Ltd. is being developed in India to extend its IT operations, as well as act as a hub for innovation in the IT function. As KGS India rapidly scales up its operations in India, its employees will get opportunities to carve out a career path for themselves within the organization. This role will have the opportunity to join on the ground floor and will play a critical part in helping build out the KGS India over the next several years. Working closely with global colleagues would provide significant global exposure to the employees.

What You Will Do

• Configuring, monitoring, and maintaining managed physical, virtual and AWS servers and system performance using standard tools (Logic Monitor, Automox and BigFix), creating baselines, planning capacity, and tuning systems to achieve business required reliability and performance.
• Servers patching.
• Collaborating with Business Partners, users, vendors, and other IT teams to provide server support and consultation.
• Monitor WAN health and react to alerts in a timely manner.
• Issue concise WAN DCC notifications to customers for each outage.
• Coordinate with Internet Service Providers / 3rd party suppliers on escalations and standard maintenance.
• Timely responding to ITSM tickets assigned to the Teams resolver queue and notifications received to meet business SLA's.
• Monitor and maintain Operations / NOC Mailbox and timely respond as needed.
• Aptitude to recognize opportunities for automation of optimization & innovation.
• Embrace Knowledge-Centered Support (KCS) by understanding the methodology and the supporting practices.
• Promote and utilize the Stop, Think & Ask if unsure of a policy or procedure.
• Use PBM Framework to look for improvement opportunities and applying the challenge process where appropriate. Drive customer feedback to resolution with the aid of MBM principles.

Who You Are (Basic Qualifications)

What Will Put You Ahead

Who We Are

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human resources, finance, project management and anything else our businesses need. With locations in India, Mexico, Poland and the United States, our employees have the opportunity to make a global impact.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Koch is proud to be an equal opportunity workplace.

LI-Onsite - For onsite jobs

Locations - Bengaluru, Karnataka