BiteSpeed - Client Onboarding Manager

About The Role :

• We want to keep our customers for life.
• To do that, customer success is probably going to be our most important function and we want to treat it like that.
• So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https : / / apps.shopify. com / bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).
• We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers.
• This role involves owning customer onboarding and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.

What Youll Do?

What Makes You a Good Fit

Salary and Location

Location : Bangalore.

Expected CTC : We pay top of market for the right folks and also offer generous equity (ESOP) to everyone in the team.

Our Way Of Life

Over time weve realised that while were super excited about shaping the future of commerce, a big part of why people join us and stick with us is because they resonate with our way of life.

You could call it work culture but it ends up becoming more than just that.

Its taken us time to discover and articulate what our culture feels like, this evolving document is an attempt to candidly share what its like working at BiteSpeed Our Purpose

At BiteSpeed, work is personal.

You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace were trying to create.

Our purpose is about why were here and what we care about : -.

Our Values

Our values are about how we do what we do.

Values define the right thing to do.

We hire, reward and sometimes have to let go based on our values.

We have 5 core values : -.

Perks & Benefits

Small things weve done to ensure we take care of our wellness, learning & keep things fun : -.

Our offsites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).

Cult Fit and Cult Play passes to make sure we hit the gym more often.

We pay out salaries in the first week of the month.

ref : iimjobs.com)