Product Onboarding Manager

About Joveo

As the global leader in AI-powered, high-performance recruitment marketing, Joveo is transforming talent attraction and recruitment media buying for the world’s largest employers, staffing firms, RPOs, and media agencies. The Joveo platform enables businesses to attract, source, engage, and hire the best candidates on time and within budget.

Backed by marquee investors like Nexus Ventures Partners, Joveo has been featured in Inc. Magazine’s List of America’s Fastest-Growing Private Companies for three years in a row.

Powering millions of jobs every day, Joveo’s data-driven recruitment marketing platform uses advanced data science and machine learning to dynamically manage and optimize talent sourcing and applications across all online channels while providing real-time insights at every step of the job seeker journey, from click to hire.

For more information about Joveo’s award-winning platform, visit www.joveo.com

About the Job

As a Product Onboarding Manager you will :

• Work closely with customer stakeholders to develop an in-depth understanding of their team's product objectives.
• Identify organizational needs for new software or technology that will enhance efficiency and performance.
• Manage project expectations through regular meetings, project status reports, and building strong relationships.
• Proactively identify and capitalize on growth opportunities within assigned accounts.
• Be accountable for client education and expectation management, identifying and communicating issues during the implementation process and coordinating their resolution.
• Manage the collection of critical information with clients and suppliers, negotiating and resolving issues related to the implementation process and deliverable timing.
• If necessary, collaborate with product and engineering to create solutions, review communication and marketing materials that support the chain management. Ensuring timely delivery.
• Identify and resolve blockers to expedite customer go-live.
• Design methods for repeatable projects.
• Review, validate and challenge documents received during implementation.
• Proactively own and manage multiple high-visibility and high-profile client and field relationships during implementations with the utmost professionalism, establishing and meeting client expectations to protect the brand and enhance client satisfaction.
• Manage milestones and ensure project templates are up-to-date, monitoring the project management dashboard and weekly Project status reporting.

Roles & Responsibilities :

Client Engagement :

Onboarding Planning :

Product Configuration :

Training and Support :

Issue Resolution :

Client Success :

Knowledge Transfer :

Feedback Collection :

About you

You’ll be a great fit if you have :

Overall, The Product Onboarding Manager, coordinating closely with customer and internal teams (sales, contract management, implementation management, R&D, and finance) is responsible for planning, execution, and successful implementation of Joveo products, and services for our customers.

Joveo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. For more information, visit www.joveo.com