Onboarding Consultant

About Us

Wati  is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.

Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.

In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.

Our Platform

The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.

Our Backing & Partnerships

Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.

As Wati continues to scale rapidly, we're looking for an  Onboarding Consultant to join our team. As an Onboarding Consultant you will ensure clients experience a smooth and successful transition from onboarding to activation. You will collaborate closely with clients to tailor our solutions to meet their specific needs and deliver exceptional support throughout the implementation process.

Key Responsibilities :

Client Training & Enablement :

• Conduct webinars and 1-on-1 training sessions to educate clients on effectively

using WATI’s products and features.

objectives.

the platform fully.

Client Implementation and Technical Support :

technical requirements, ensuring a thorough understanding of their needs.

client-specific use cases and operational goals.

addressing inquiries and resolving challenges promptly.

implementation, escalating complex problems when needed.

customizations, configurations, and client interactions, to ensure consistency and

transparency.

Cross-functional Collaboration :

about new features and updates.

with their business needs.

meeting deadlines.

Requirements

preferably in a SaaS or technology environment.

technologies.

challenges proactively.

clients and collaborate effectively with internal teams.

implementations concurrently.

Why Join Us?

At WATI, you will have the opportunity to make a significant impact by helping businesses

unlock the full potential of our platform. Join our dynamic team, grow your skills, and be part of a

company that is revolutionizing customer communication.

Apply now to embark on an exciting journey with WATI!