Client Onboarding Lead Analyst - C13 - GURGAON

Client Onboarding Lead Analyst

The Client Onboarding Lead Analyst is a strategic professional who stays abreast of developments within their own field and contributes to directional strategy by considering their application in their job and the business. Recognized as a technical authority for an area within the business, the position requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence, and convince others, particularly colleagues in other areas and occasional external customers. This role has a significant impact on the area through complex deliverables and provides advice and counsel related to the technology or operations of the business. The work impacts an entire area, eventually affecting the overall performance and effectiveness of the sub-function / job family.

Responsibilities :

• Responsible for customer interaction, documentation issuance, review, and system setups.
• Demonstrates a high level of diligence, motivation, and organizational skills. Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
• Performs day-to-day management of the account opening and maintenance processing, including daily management of in-process, pended, and service-related activities. Ensures account opening requirements are clearly defined to support all scenarios of account opening and maintenance, to include delivery of very high-quality service to customers and internal partners.
• Responsible for various types of project management in the account services space and managing cross-functional relationships with all teams. Determines new work procedures and analyzes complex and variable issues with significant departmental impact.
• Understands client requirements and implements them correctly. Understands new customer requirements and ensures adequate support for new customer requirements and initiatives.
• Monitors customer satisfaction and service levels and drives process changes. Provides innovative solutions to clients. Ensures a strong and robust processing environment with effective controls.
• Establishes risk management practices. Maintains a strong culture of risk and controls through various processes and checkpoints. Identifies means to reduce transaction defects (internal and external). Develops performance matrices to track defects and productivity. Ensures clean audit results. Efficiently and effectively manages new projects and ensures smooth cutover with minimized risks.
• Engages in project planning including cost management. Develops training content, training materials, and trackers for migration.
• Responsible for setting the direction of a specialized area. Decisions made at this level will contribute to direction and drive strategy for the entire area; builds strong relationships with internal and external constituents, influencing them to contribute to the success of the business.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

Qualifications :

Education :

Job Family Group : Customer Service

Job Family : Institutional Client Onboarding

Time Type : Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity, review Accessibility at Citi .

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Location : DLF, BLDG NO. 9, BLOCK B, DLF CYBER CITY, PHASE II GURGAON