JOB CODE : CUSTOMER SERVICE & SALES ENGINEER
LOCATION : MUMBAI
JOB DESCRIPTION :
SERVICE RESPONSIBILITIES :
- Installation and commissioning : Oversees the installation and commissioning of Ducom equipment at client sites, ensuring proper functioning and client satisfaction.
- Technical Support : Provide technical support to clients, optimum use & and correct operation of tribometers.
- Maintenance Services : Schedule and perform routine maintenance such as calibrations, recommend & and sell consumables and spares, AMC & and breakdown maintenance on Ducom equipment to ensure optimal performance and longevity.
- Training : Conduct training sessions for client staff on operating and maintaining Ducom equipment.
- AMC Services management : Conduct AMC service regularly with clients to provide ongoing support and maintenance services.
- Quality Assurance : Ensure adherence to quality standards in all service activities to uphold the company’s reputation for excellence.
- Documentation : Maintain accurate records of service activities, including service reports, spare inventory, and client communication.
SALES RESPONSIBILITIES :
Client Engagement : Build and maintain relationships with clients to understand and promote Ducom’s solutions effectively.Sales Strategy : Implement sales strategy to achieve sales targets and expand & and maintain market presence.Product Presentation : Conduct presentations and demonstrations of Ducom products to Potential clients, highlighting features and benefits.Quotation Preparation : Understand client needs, budget, and required timeline, Collect field intelligence and prepare accurate quotes.Negotiation : Negotiation terms and pricing with clients to secure profitable contracts while ensuring Customer satisfaction.Order Processing : Process sales orders efficiently and coordinate with the production team to meet delivery schedules.Market Analysis : Stay updated on market trends, competitor activities, and industry developments to identify new business opportunities.REQUIREMENTS :
Education : Bachelor’s (B E), or Master's ( M. Tech ) degree in mechanical engineering, Electrical Engineering, Instrumentation, Mechatronics or related field.A diploma in a relevant field can be considered if they have field experience.Experience : Minimum 2 years of experience in services roles in instruments, test equipment & machine tool industry or similar.Technical skill : Strong technical knowledge of instrumentation or SPM machinery or machine tool industry or similar and experience in installation, troubleshooting, and maintenance.Communication Skills : Excellent communication skills and interpersonal skills to effectively interact with clients and internal teams.Sales acumen : Sales skills with the ability to negotiate and close deals effectively.Team player Ability to work collaboratively with cross-functional teams to achieve sales and service objectives.Flexibility : Willingness to travel frequently to client sites for meetings, installations, and service visits.