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Customer Service Engineer

Ducom TechnologiesMumbai, Maharashtra, India

30+ days ago

Job description

JOB CODE : CUSTOMER SERVICE & SALES ENGINEER

LOCATION : MUMBAI

JOB DESCRIPTION :

SERVICE RESPONSIBILITIES :

Installation and commissioning : Oversees the installation and commissioning of Ducom equipment at client sites, ensuring proper functioning and client satisfaction.
Technical Support : Provide technical support to clients, optimum use & and correct operation of tribometers.
Maintenance Services : Schedule and perform routine maintenance such as calibrations, recommend & and sell consumables and spares, AMC & and breakdown maintenance on Ducom equipment to ensure optimal performance and longevity.
Training : Conduct training sessions for client staff on operating and maintaining Ducom equipment.
AMC Services management : Conduct AMC service regularly with clients to provide ongoing support and maintenance services.
Quality Assurance : Ensure adherence to quality standards in all service activities to uphold the company’s reputation for excellence.
Documentation : Maintain accurate records of service activities, including service reports, spare inventory, and client communication.

SALES RESPONSIBILITIES :

Client Engagement : Build and maintain relationships with clients to understand and promote Ducom’s solutions effectively.

Sales Strategy : Implement sales strategy to achieve sales targets and expand & and maintain market presence.

Product Presentation : Conduct presentations and demonstrations of Ducom products to Potential clients, highlighting features and benefits.

Quotation Preparation : Understand client needs, budget, and required timeline, Collect field intelligence and prepare accurate quotes.

Negotiation : Negotiation terms and pricing with clients to secure profitable contracts while ensuring Customer satisfaction.

Order Processing : Process sales orders efficiently and coordinate with the production team to meet delivery schedules.

Market Analysis : Stay updated on market trends, competitor activities, and industry developments to identify new business opportunities.

REQUIREMENTS :

Education : Bachelor’s (B E), or Master's ( M. Tech ) degree in mechanical engineering, Electrical Engineering, Instrumentation, Mechatronics or related field.

A diploma in a relevant field can be considered if they have field experience.

Experience : Minimum 2 years of experience in services roles in instruments, test equipment & machine tool industry or similar.

Technical skill : Strong technical knowledge of instrumentation or SPM machinery or machine tool industry or similar and experience in installation, troubleshooting, and maintenance.

Communication Skills : Excellent communication skills and interpersonal skills to effectively interact with clients and internal teams.

Sales acumen : Sales skills with the ability to negotiate and close deals effectively.

Team player Ability to work collaboratively with cross-functional teams to achieve sales and service objectives.

Flexibility : Willingness to travel frequently to client sites for meetings, installations, and service visits.

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Customer Service • Mumbai, Maharashtra, India

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