Customer Service Representative

Experience : 0 years-2.0 years

Location : mumbai

Job Description

NCR Grade Summary : At this level applies knowledge of routine work area procedures, completes standardized activities, resolves task related problems in straightforward situations and emphasis of work may be geared towards manual skills.

Job Profile :

• At an entry level, learns process and systems and applies this to the basic assignment / distribution of workload of CE’s in order to meet SLAs.
• Accepts and routes calls (high call volume)
• Gathers problem information and records data in desktop tools
• Monitors incident status and escalates cases that are not resolved in a specific timeframe
• Schedule customer installation activity
• Responsible for ensuring the customer's entitlement of services
• Provide phone support on Retail products, systems and various software products
• Provide accurate and creative solutions to user problems of moderate nature to maximize product or system availability;
• Take ownership of service request from customer and ensure timely and satisfactory resolution of problem.
• 7 rotational shift ( Night shifts )

Functional Skills & Competencies :

Education : High School / Diploma / Graduate or Equivalent.

Experience : 0-1 years of related experience.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.