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Customer Service Specialist

Customer Service Specialist

GCS Consulting ServicesMumbai, MH, in
21 days ago
Job type
  • Quick Apply
Job description

Job Description

Key Responsibilities :

  • Handle customer queries via phone.
  • Provide accurate product / service information.
  • Resolve customer issues promptly and professionally.
  • Maintain customer records and update databases.
  • Collaborate with internal teams for issue resolution.

Requirements

Requirements :

  • Minimum 1 year of International Voice - BPO experience or any customer service experience.
  • Minimum Qualification HSC or Graduation.
  • Excellent communication skills in English.
  • Strong problem-solving and customer service skills.
  • Ability to handle customer inquiries and complaints effectively.
  • Proficient in using customer service software and systems.
  • Ability to work in a fast-paced environment and meet targets.
  • Good multitasking and time management skills.

    • Benefits

    Perks :

  • Opportunity to work with a dynamic and growing organization.
  • Professional development and growth opportunities.
  • Positive and inclusive work environment.

    • Requirements

    Basic knowledge of MS Office (Word, Excel, PowerPoint). Good communication and organizational skills. Attention to detail and accuracy.

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    Customer Service • Mumbai, MH, in