Jobs in Mumbai, maharashtra, india

Job Description : Responsibilities :

• Provide technical support to end-users for application-related issues.
• Diagnose and resolve complex application problems, including performance issues, errors, and data discrepancies.
• Investigate and analyze application logs, error messages, and system data to identify root causes.
• Implement and test application patches and updates.
• Manage and prioritize support tickets and incidents according to SLA requirements.
• Track and document all support activities in the ticketing system.
• Escalate complex issues to development teams or third-party vendors as needed.
• Communicate with end-users regarding incident status and resolution progress.
• Monitor application performance and availability using monitoring tools.
• Perform routine maintenance tasks, including system checks, data backups, and log reviews.
• Proactively identify and resolve potential issues before they impact end-users.
• Implement and maintain application monitoring dashboards and alerts.
• Create and maintain knowledge base articles, FAQs, and troubleshooting guides.
• Document application configurations, procedures, and best practices.
• Conduct training sessions for end-users and support team members.
• Share knowledge and expertise with other IT teams.
• Participate in application release planning and testing.
• Support application deployments and post-release validation.
• Coordinate with development teams to ensure smooth application releases.
• Develop and deliver user training materials and documentation.
• Conduct user training sessions and workshops.
• Provide ongoing support and guidance to end-users.
• Liaise with third-party vendors for application support and issue resolution.
• Manage vendor relationships and ensure SLA compliance.
• Coordinate vendor-related activities and communications.
• Identify opportunities for process improvement and automation.
• Recommend and implement changes to enhance application support efficiency.
• Participate in post-incident reviews and root cause analysis.

Required Skills :

Required Experience :

Preferred Skills :

ref : hirist.tech)