Client Servicing Lead

Responsibilities :

• Manage and nurture client relationships, serving as the primary point of contact for assigned accounts
• Understand client requirements and translate them into actionable project briefs
• Source, vet and onboard (if needed) relevant partners (freelancers, agencies) from the SuperStuff ecosystem
• Develop and implement client servicing strategies to ensure high satisfaction and retention rates
• Coordinate with internal teams to ensure timely delivery of projects and maintain quality standards
• Handle client queries, concerns, and feedback promptly and professionally
• Create and present regular progress reports and performance metrics to clients
• Identify upselling and cross-selling opportunities within existing client accounts
• Contribute to the development of client servicing processes and best practices

Qualifications :

Skills Required

Project Management, Crm, Reporting