Customer Success Manager

About The Opportunity

We are a dynamic player in the event technology sector, specializing in creating engaging and immersive event experiences through innovative tech solutions. Operating on-site in India, we are committed to providing exceptional client servicing and cutting-edge event solutions that set industry benchmarks.

Role & Responsibilities

• Manage end-to-end client relationships by understanding client needs and translating them into actionable event strategies related to Exhibitions, Conferences etc.
• Coordinate with cross-functional teams including technical, production, and creative to ensure timely delivery of event solutions.
• Serve as the primary point of contact for clients, addressing queries and resolving issues promptly.
• Oversee the planning and execution of events, ensuring all aspects align with client expectations and industry standards
• Monitor event progress, gather feedback, and develop actionable insights to drive continuous improvement in service delivery.
• Maintain comprehensive reports and documentation on client interactions and event outcomes.

Skills & Qualifications

Skills : data-driven decision making,customer retention,client coordination,product adoption,communication,client onboarding,saas,account management

Skills Required

Client Servicing, Account Management, performance metrics