Customer Success Engineer

About The Role

We're looking for a Customer Success Engineer who is passionate about solving problems, helping clients succeed, and bridging the gap between technology and customer needs. You will be responsible for ensuring smooth onboarding, technical support, and ongoing success of our clients while collaborating with internal teams to deliver the best experience possible.

Key Responsibilities

• Act as the primary point of contact for customers after onboarding, ensuring their continued success and satisfaction.
• Troubleshoot, resolve, and escalate technical issues using tools like Jira.
• Work closely with the product and development teams to communicate client requirements and feedback.
• Assist clients with product integrations, configurations, and usage queries.
• Use JavaScript and related tools to help clients with minor customizations or troubleshooting tasks.
• Manage and handle multiple client accounts, ensuring timely responses and issue resolutions.
• Monitor client health metrics and proactively identify opportunities for improvement or upselling.
• Document client interactions, product bugs, and feature requests effectively.
• Maintain a deep understanding of product features and communicate technical solutions in a simple, clear way.

Required Skills & Qualifications

Preferred Skills (is a Plus If Have)

Why Join Us

Skills : customer,teams,technical support

Skills Required

Javascript, Jira