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Saasvaap - Key Account Manager
Saasvaap IncKerala, India30+ days ago
Job descriptionOwn and manage relationships with a portfolio of key accounts Serve as the main point of contact for all client-related communications, ensuring consistent and proactive engagement Build long-term, trusted relationships with decision-makers and influencers within client organizations Identify opportunities to upsell, cross-sell, and expand business within existing accounts Meet or exceed renewal, expansion, and revenue targets for key accounts Proactively manage client health, usage trends, and performance to prevent churn Develop strategic account plans that align with client goals and drive mutual success Collaborate with sales and marketing to tailor offerings and proposals for individual clients Work closely with product and support teams to communicate client feedback and influence roadmap Track KPIs such as customer satisfaction (CSAT), Net Promoter Score (NPS), retention rate, and revenue growth Prepare and present quarterly business reviews (QBRs) to clients and internal leadership Maintain accurate and updated records of account interactions using CRM tools Handle client issues and escalations promptly, ensuring fast resolution and high satisfaction Act as the internal advocate for key accounts, coordinating cross-functional responses as needed 3-4 years of experience in account management, client servicing, or enterprise sales Proven track record of managing high-value or enterprise accounts Excellent communication, negotiation, and interpersonal skills Strong analytical skills with the ability to interpret data and generate actionable insights Proficient in using CRM platforms (e.g., Salesforce, HubSpot, Zoho) Ability to thrive in a fast-paced, client-facing role with multiple priorities
About the Role :
- We are seeking a Key Account Manager to manage and grow relationships with our most strategic clients.
- The ideal candidate will be responsible for developing a deep understanding of each key client's business needs, delivering tailored solutions, and ensuring a high level of client satisfaction and retention.
- You will act as the primary point of contact for a portfolio of high-value customers, working cross-functionally with internal teams such as sales, product, operations, and customer success to drive revenue growth and customer loyalty.
Key Responsibilities :
Client Relationship Management :
Revenue Growth & Retention :
Account Strategy & Planning :
Performance Monitoring & Reporting :
Problem Solving & Escalation :
Required Skills & Qualifications :
(ref : iimjobs.com)
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Key Account Manager • Kerala, India
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