Customer Service Representative

#NIIT is Hiring!

Join our MNC Healthcare Client as a Customer Service Specialist (Voice – HRO Process)

If you love helping people and delivering great customer experiences, this role is for you! We're looking for enthusiastic, customer-focused talent to join our team in Airoli, Mumbai .

Role Highlights

Job Type : Customer Support – Voice

Location : Work from Office (Airoli)

Schedule : 5 days working, rotational week-offs

Shift : Night shift

Cab : One-way

What You’ll Do

Handle inbound calls & resolve customer queries

Deliver first-call resolution

Maintain AHT, CSAT & compliance metrics

Document interactions properly

Share ideas to improve processes

Who Can Apply

Great communication skills

Comfortable with night shifts

Basic MS Office & computer knowledge

Eligible Degrees : B.Com, BBA, B.Pharma, B.A, B.Sc

❌ Not Eligible : B.Tech, BCA, B.Sc IT

• Undergraduates can also apply!

What You Get

Strong career growth opportunities

Performance-based incentives

Skill development programs

5-day workweek & work-life balance

Fun, engaging work culture

Insurance benefits

Apply Now : Jasleen.2.Kaur@niitmts.com

Contact : 7042458078

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