Manager - Global Vendor Management

COMPANY INTRODUCTION

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

IT Vendor Management provides a structure for aligning IT strategy with business strategy. By following a formal framework, that can produce measurable results toward achieving the strategies and goals. It also takes stakeholders' interests into account, as well as the needs of staff and the processes that is followed.

The Manager - Global Vendor Management is responsible for managing key strategic third-party vendor partner relationships of the Bank throughout their life cycle thereby ensuring that the Bank maintains an effective Vendor Management Program in compliance with all applicable laws, rules and regulations. Responsible for the direct management of third-party relationships between key strategic vendors and business partners; understands the complete breadth of professional services and related risks provided by vendors and current support services for relevant technology teams.

JOB PURPOSE

The purpose of this role is to :

Oversee and ensure that the work outsourced and offshored at respective chapters / ODC location Chennai is delivered as per the contract commitment signed by partner and aligns with the overall objective of offshoring program

Ensure that offshore is leveraged to provide increasing value to respective chapters

Support the business in their governance and oversight of the supplier landscape at the designated ODC location

Champion of adoption of the supplier operating model across all areas of chapters responsible

Ensure vendor performance that aligns with the business requirements

Vendor Service Levels – Implement KPIs for all IT services outsourced and periodically monitoring the same Governance management to monitor and improve vendor performance,

Assess quality of services on a regular basis and suggest necessary mitigation action

Adherence to operational, financial, and contractual obligations

Ensure optimum value delivery of IT services delivered in terms of offshoring and outsourcing outcomes from respective chapters and locations

Manage relationship with respective business stakeholders

Provide inputs to right sourcing strategy

Work closely with resource management team on demand for respective chapters and locations and coordinate with vendor partner on demand management requests

Ensuring effective communication, change management and adherence to guidelines by ENBD, third-party related corporate policies

Collated relevant reports from departments & vendors, as required to be presented in the governance forums.

Attend governance forums on behalf of VMO at various levels for vendor reviews.

JOB KNOWLEDGE

Ability to work in highly ambiguous environments and build solutions that have the ability to flex with the business needs and ultimately scale.

Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking program metrics.

Anticipates future business needs and identifies investments needed, and builds the infrastructure to ensure optimization capability is geared toward (or even ahead of) business demand.

Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring supply and demand requirement are met at all times.

SKILLS

Knowledge of outsourcing and offshoring industry.

High-level knowledge of technology, ideally with some knowledge of IT and ITeS services scope and contracts.

Demonstrated ability to think strategically and translate strategy into operational plans and business results.

Experience with managing large-scale organizational change

Leadership, Communications, Conflict Resolution, People Management, Financial Management, Action Oriented, Stakeholder Management and Coaching

KEY REQUIREMENTS

Education

IT based degree, University degree, or equivalent work experience required and banking qualifications.

Experiences

10 to 15 years of IT disciplines in Vendor Management, Service Delivery Management, Program Management

Strong financial management experience

Offshore / Outsourcing experience

Site Management experience

Location

Bangalore-based

WHY JOIN US ?

We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At Emirates NBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, every employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one Emirates NBD team.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. ENBD is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, however due to high volume of applicants, only SHORTLISTED candidates will be contacted .