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ServiceNow Solution Architect

ServiceNow Solution Architect

Saxon GlobalHyderabad, IN
4 hours ago
Job description

Hi,

Please find the JD below and share the profile asap to my Email ID vivash.k@saxonglobal.com and give me a call to my Direct Number (+91-7004039934 for Indian Candidate) and US (9728484321)

Job Title : ServiceNow Solution Architect

Location : Open to candidates worldwide (Remote).

Requirement : Must overlap at least 4 working hours with either Pacific Time (PT) or Central European Time (CET) .

About the Role

We are seeking an experienced ServiceNow Solution Architect to design, develop, and implement enterprise-level ServiceNow solutions. The ideal candidate will have deep expertise in IT Service Management (ITSM), strong technical skills in integrations, scripting, and portal development, and hands-on experience across multiple ServiceNow modules.

Key Responsibilities

  • Lead end-to-end ServiceNow solution design, architecture, and implementation.
  • Develop complex workflows, scripting, and custom applications within ServiceNow.
  • Drive 3rd-party integrations using REST, SOAP, Flow Designer, and IntegrationHub.
  • Collaborate with cross-functional teams to implement ITSM, ITOM, ITAM, HRSD, and other ServiceNow modules.
  • Design and optimize Service Portals for enhanced user experience.
  • Build reports, dashboards, and ServiceNow Playbooks for business insights.
  • Ensure best practices are applied to development, security, and ITIL-aligned processes.
  • Provide technical leadership in Agile project environments.

Required Skills & Qualifications

  • 8+ years of experience in ServiceNow ITSM and solution development.
  • 8+ years of experience with 3rd-party integrations (REST / SOAP).
  • 5+ years of hands-on experience with Service Portal design and development.
  • Strong expertise in ServiceNow scripting, workflows, Flow Designer, and IntegrationHub .
  • Strong knowledge of JavaScript, SQL, HTML, CSS , and UI / UX principles.
  • Familiarity with XML and structural programming concepts.
  • Experience in ServiceNow reports, Playbooks, and NowAssist.
  • Deep knowledge of ITIL processes and their application in ServiceNow.
  • Solid hands-on experience with ServiceNow modules including :
  • Incident, Problem, and Change Management
  • ITOM, ITAM, HRSD
  • Field Service Management
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