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Technical Support Executive
ConfidentialThane, Mumbai, Pune9 days ago
Job descriptionA Technical Support Executive is responsible for providing technical assistance and resolving issues for customers or internal users. This involves troubleshooting hardware, software, and network problems via various channels, such as phone, email, or a ticketing system. The role requires a strong understanding of IT systems and applications to diagnose issues and provide effective solutions. They are expected to log all support requests, document resolution steps, and maintain accurate records in a help desk or CRM system. The executive is responsible for escalating complex or unresolved issues to higher-tier support teams and following up to ensure a timely resolution. This position requires strong problem-solving skills, patience, and the ability to explain technical concepts to non-technical users.
Skills Required
zendesk, Microsoft Office Suite, Servicenow, ticketing systems , Network Troubleshooting
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Technical Support Executive • Thane, Mumbai, Pune
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