[02 / 10 / 2025] Call Center Representative

1. 4 - 7 years of experience handling inbound calls from US

2. Fluent English with excellent verbal and written communication.

3. Strong customer service experience and skills, including patience and problem-solving.

4. Basic HVAC product knowledge and understanding of company policies.

5. Proficiency in CRM tools and basic computer skills.

6. Empathy, positivity, and active listening.

7. Ability to work U.S. hours and manage shift work.

Communication Skills :

• Fluent English Proficiency : As the role supports U.S. consumers, fluency in English is essential. This includes clear verbal communication, proper pronunciation, and professional tone.
• Excellent Verbal and Written Communication : Ability to communicate clearly and effectively both over the phone and in writing. This is crucial for maintaining a positive customer experience and resolving issues.
• Active Listening : Good listening skills are important to understand the customer's concerns and guide them appropriately through non-technical solutions.
• Cultural Sensitivity : Understanding of U.S. communication styles, expectations, and cultural differences to ensure smooth and effective interactions.

Customer Service Skills :

Product and Company Knowledge :

Technical Skills (Non-Technical) :

Time Management and Organization :

Soft Skills :

Experience

Shift Assignment :