Customer Experience Associate

About Zarthi :

The name "Zarthi" is derived from "Sarthi," signifying a true partner to every business. Our aim is to deliver solutions that effectively address real business challenges and accelerate growth.

We currently offer two core solutions :

• Zarthi for Services : This solution operates on a pay-as-you-use model , delivering defined business outcomes through the integration of expert personnel, streamlined processes, and cutting-edge technology across more than 25 Practices, including CloudOps, DevOps, Development, Product, Design, Security, QA, and more.
• Zarthi for Payments : A unified payment solution designed for global tools and technologies, built upon a transparent, open-book cost-plus model . We have successfully supported over 100 customers across more than 15 industries, facilitating access to providers with a combined $50M+ in Annual Recurring Revenue (ARR).

Transparency, trust, and accountability are foundational to Zarthi's ethos.

We invite you to be a part of our journey and we are currently looking to expand our team with skilled and motivated professionals who are eager to take on real business challenges, work with cutting-edge technologies, and grow in a fast-paced, collaborative environment.

For more information, please visit our websites : www.Zarthi.Com

About the Job Role :

We are seeking a dedicated and data-driven Customer Success Associate (CSA) to join our team. In this role, you will focus on improving the overall customer experience by managing key performance indicators (KPIs) such as Sentiment Analytics, Engagement Scores, and Request Completion SLAs. You will conduct regular Business Reviews and Check-ins with customers, aiming to ensure satisfaction, retention, and growth. The ideal candidate will be proactive in identifying opportunities for improvement and driving positive change in customer relationships.

Key Responsibilities :

Required Qualifications :