Customer Success Associate

Are you a

problem solver with a passion for helping customers succeed ? Use your

communication skills and troubleshooting ability

to delight thousands of users worldwide! As a

Customer Success Associate , you’ll work closely with our

co-founders and product specialists

to ensure our product becomes a key part of our customers' business success.

What Your Week Looks Like :

Support & Troubleshoot :

Respond to complex product queries from highly qualified customers via chat, email, and phone.

Hands-On Assistance :

Engage in remote web sessions to diagnose and resolve technical issues.

Collaborate & Solve :

Work with product specialists to find

creative solutions

to business challenges.

Follow Up & Ensure Success :

Proactively check in with customers to ensure their issues are fully resolved.

Test & Improve :

Identify product malfunctions and report them for enhancement.

Stay Cool Under Pressure :

Because great support comes with

patience and a smile . ☺

What We’re Looking For :

1-2 years of experience in Application Support, Customer Success, or Technical Support.

Bachelor’s degree

in Computer Science, Engineering, or a related field.

Fluent English communication

with excellent comprehension and the ability to "read between the lines."

Flexibility to work in shifts.

A positive attitude, empathy, and customer-first mindset.

Meticulous, systematic, and detail-oriented approach.

Extrasensory perception (ESP) to read customer minds is a plus!

Why Join Us?

Be part of a global team solving real-world challenges.

Learn and grow by working directly with our

co-founders and product specialists .

✨ Make an impact by ensuring customers get the best experience with our product.

Ready to delight and empower customers?

Apply now!