BosonTech - Manager - Inside Sales

Lead the telesales team and manage daily outbound calling operations.

• Set and monitor individual calls & sales targets and team sales targets.
• Support team members on live calls to close sales and resolve client queries when needed.
• Maintain high call quality and adherence to sales systems.
• Ensure that each Sales Agent is coached on How to sell our online product & services.
• Conduct daily and weekly review meetings to track progress & plan instant actions.
• Identify performance gaps and provide individual coaching to improve results.
• Motivate the team to achieve business goals & a positive work culture.
• Report sales performance and implement feedback & ideas for growth.
• Ensure client satisfaction with prompt and professional service.
• Drive inside sales performance to achieve monthly, quarterly, and annual revenue targets.
• Develop and implement effective sales strategies for lead generation, conversion, and retention.
• Monitor sales KPIs, track pipeline progress, and provide detailed performance reports.
• Convert inbound and outbound leads into qualified opportunities.
• Identify new business opportunities and potential markets to expand customer base.
• Lead, mentor, and motivate the inside sales team to meet collective and individual goals.
• Conduct regular performance reviews, coaching sessions, and training to enhance selling skills.
• Ensure the team follows standardized sales processes and maintains CRM hygiene.
• Drive a performance-oriented culture, encouraging ownership and accountability.
• Oversee day-to-day sales operations and ensure smooth coordination within the team.
• Evaluate existing processes and introduce improvements for better efficiency and productivity.
• Ensure timely creation of proposals, quotations, and presentations.
• Collaborate with marketing teams on campaigns, emailers, lead generation activities, and events.
• Maintain accurate records of customer interactions, sales activities, and forecast reports.
• Proven track record of achieving sales targets in fast-paced environments.
• Strong communication, interpersonal, and negotiation skills.
• Hands-on experience with CRM tools like Salesforce, HubSpot, Zoho, or similar.
• Ability to handle pressure, multitask, and prioritize deadlines.
• Excellent analytical and problem-solving skills.
• Strong team management and leadership capabilities.

(ref : iimjobs.com)