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Jewelry store Manager

Jewelry store Manager

Weekday AIPune, MH, IN
16 days ago
Job type
  • Quick Apply
Job description

This role is for one of Weekday’s clients

Salary range : Rs 600000 - Rs 1200000 (ie INR 6-12 LPA)

Min Experience : 4 years

Location : Mumbai, Pune

JobType : full-time

Requirements

We are seeking a dynamic and experienced Jewelry Store Manager with a strong background in store management and jewelry sales . With at least 4+ years of experience in retail jewelry operations , the ideal candidate will be responsible for ensuring an exceptional customer experience, overseeing daily store operations, managing sales performance, and leading the team toward achieving business goals. This role requires a blend of leadership, product expertise, and operational efficiency to drive customer satisfaction and revenue growth.

Key Responsibilities

Customer Engagement & Sales

  • Communicate with customers effectively and confidently, providing complete product descriptions and guiding them through their purchasing journey.
  • Influence and inspire customers to make informed jewelry purchases through personalized recommendations.
  • Address all customer queries and concerns with professionalism, empathy, and accuracy.
  • Follow up with customers to ensure satisfaction, encourage repeat business, and build long-term relationships.
  • Retain existing customers while cultivating new customer relationships through excellent service and trust-building.

Store Operations & Management

  • Ensure the store is clean, organized, safe, and visually appealing for all customers.
  • Oversee day-to-day operations, including payment transactions, merchandise preparation, and delivery coordination.
  • Maintain and monitor store inventory by checking merchandise levels, anticipating customer demand, and planning replenishments.
  • Coordinate with inter-departmental personnel (procurement, logistics, finance, etc.) to ensure smooth operations.
  • Work on ERP systems and platforms such as Magento, Ameo , and other store management software to streamline processes and reporting.
  • Sales Reporting & Analytics

  • Prepare and analyze sales reports to track performance against business goals.
  • Categorize and evaluate sales data to identify trends, opportunities, and areas for improvement.
  • Investigate customer complaints and service suggestions, providing actionable insights to improve customer experience.
  • Contribute to store-level strategy to enhance sales conversions and drive revenue.
  • Team Leadership & Collaboration

  • Provide guidance and training to store staff on sales techniques, customer engagement, and product knowledge.
  • Contribute to the team effort by supporting colleagues and ensuring a collaborative, positive work environment.
  • Motivate and manage the sales team to meet targets, fostering accountability and high performance.
  • Skills & Experience

  • Minimum 4+ years of experience in retail sales and store management within the jewelry industry.
  • Strong knowledge of jewelry products, trends, and customer expectations.
  • Excellent communication and interpersonal skills, with the ability to influence customer decisions.
  • Proficiency in ERP systems and retail platforms such as Magento and Ameo .
  • Strong organizational and problem-solving abilities.
  • Ability to multitask and manage multiple priorities in a fast-paced environment.
  • Experience in preparing sales reports, analyzing data, and making business recommendations.
  • Proven track record in customer relationship management and retention .
  • Education & Qualifications

  • Bachelor’s degree in Business Administration, Retail Management, or a related field (preferred).
  • Specialized training in jewelry sales or luxury retail management is a plus.
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    Store Manager • Pune, MH, IN

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