SAP C4C, Sales and Service Cloud V1 / V2 Functional Lead

Skills Required

• Experience in leading projects with Hands-on experience in SAP C4C, SAP Sales and Service Cloud V2.Atleast 2 end to end lifecycle implementation projects
• Solid understanding of SAP Sales and Service Cloud V2 architecture, capabilities, and extensibility options.
• Ability to gather requirements, perform fit-gap analysis, and convert into functional documentation.
• Strong knowledge of business process flows in Sales and Service areas (e.g., lead-to-quote, ticket management, SLA, routing rules).
• Experience in preparing BRDs, test cases / scripts, training materials, and user documentation.
• Familiarity with SAP Service Cloud V2 configuration tools, such as :

Workflow Rules

Business Rules

User Roles & Authorizations

Service Levels & Categorization Schemas

• Experience in Key user tools and screen adaptations
• Experience in creation of Org structure, Material and customer data
• Exposure to SAP C4HANA implementation methodology and deployment options
• Understanding of integration scenarios with SAP S / 4HANA or other backend systems.
• Strong analytical, problem-solving, and communication skills.
• Ability to work in agile / scrum environments and interact directly with clients and stakeholders.
• Client facing experience is preferred
• Good communication skills in English

Qualifications

Educational qualification :

B.E. / B.Tech., MBA Preferred