Install, configure, and troubleshoot desktops, laptops, printers, and peripheraPerform OS installations, driver updates, and system re-imaging as neededMonitor and maintain local networks (LAN, Wi-Fi, routers, switches)Handle hardware repair or vendor coordination for replacementsSetup and manage user accounts, emails, and software licensingRegularly back up data and implement disaster recovery plansProvide technical support to employees, onsite and remotelyMaintain an inventory of IT assets and ensure hardware / software complianceSupport basic network security practices (firewall updates, antivirus, patching)Coordinate with third-party vendors for escalations, warranty claims, and AMC supportRequired Skills & Qualifications :Bachelors degree in IT, Computer Science, or a related field4 - 10 years of experience in IT support / system administrationStrong knowledge of Windows OS, hardware components, and system imagingFamiliarity with networking concepts, IP addressing, and basic troubleshootingHands-on experience with remote desktop tools, Active Directory, and antivirus softwareExcellent communication and problem-solving skillsStrong understanding of IT security best practicesPreferred Skills :Knowledge of Linux OS and basic command-line operationsExperience with cloud services (Microsoft 365, Google Workspace)Familiarity with helpdesk ticketing systems (e.g., Zoho Desk, Jira, Freshservice)Certification : CompTIA A+ / Network+ / MCSA / CCNA (added advantage)Skills Required
Linux, Troubleshooting, Network+, Mcsa, Comptia A+