Customer Support Representative

Job description

Role : Executive HR Operations

Process / Role Specific Responsibilities :

• Handling calls and email incidents on payroll, workday.
• Participates in ongoing production processing and performs basic operational tasks under direct supervision.
• Be the first point of contact for all customers of Capita HR Solution, via varying communication channels, including phone, post and email
• Work as an integral member of the Employee and Payroll Administration Centre (EPAC) team ensuring the highest quality of accurate information and administration support.
• Assist / advise managers in the application of established procedures as defined within company policy
• Investigate and respond to queries through various communication channels as appropriate
• Be responsible for the input of data into computerized systems and the maintenance of accurate records of all client contacts and transactions working to 100% accuracy targets.
• Verify data entered into computerized systems is accurate.
• Provide administration support, including filing and the opening and distribution of post.
• Scan / process and attach pre-selected information on to computerized systems
• Provide support where needed on the processing and distribution of contractual information.
• Ensure that all work is carried out to meet individual KPIs and overall department SLAs
• Work closely with other departments and businesses to ensure a seamless, quality, customer focused service.

Essential

Desirable

Skills Required

Payroll Systems, Sap, Excel, Crm, Customer Services