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iScala Technical Support
ConfidentialPune30+ days ago
Job descriptionBachelor s degree in Computer Science , Information Technology, or a related field. 6-8 years of hands-on experience in iScala technical support or a similar role. Strong problem-solving skills and ability to troubleshoot complex issues. Excellent communication and interpersonal skills. Experience with database management and SQL is a plus. Ability to work independently and as part of a team in a fast-paced environment.
Key Responsibilities
- Provide technical support for iScala ERP system users, addressing queries and troubleshooting issues.
- Assist in the implementation and configuration of iScala software solutions for clients.
- Collaborate with cross-functional teams to resolve system-related problems and improve user experience.
- Conduct training sessions for end users to enhance their understanding of iScala features and functionalities.
- Document and maintain records of support requests and resolutions for continuous improvement.
- Stay updated with the latest iScala releases and features to provide informed support.
- Participate in system upgrades and testing to ensure functionality and performance.
Qualifications
Skills Required
Database Management, Technical Support, Sql
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Technical Support • Pune
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