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Customer Relationship Executive
ConfidentialKanpur, Lucknow, Chittaurgarh14 hours ago
Job descriptionA Customer Relationship Executive is responsible for building and maintaining strong, long-term relationships with customers. The primary goal is to ensure customer satisfaction and loyalty by acting as a main point of contact. This involves proactively engaging with customers to understand their needs, provide support, and resolve any issues or complaints. The executive is responsible for managing a portfolio of accounts, processing customer inquiries, and ensuring that their needs are met effectively and efficiently. The role requires a deep understanding of the company's products and services to provide expert advice and solutions. A key part of the job is identifying opportunities for upselling or cross-selling and collaborating with sales and marketing teams. The position requires excellent interpersonal skills, a customer-centric mindset, and strong problem-solving abilities.
Skills Required
Customer Relationship Management, Account Management, Conflict Resolution, Customer Service, Sales Support, Data Management, Technical Troubleshooting
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Customer Relationship Executive • Kanpur, Lucknow, Chittaurgarh
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