Customer Success and Implementation Lead

About WorkBuddyHR

WorkBuddyHR is an early-stage startup building a next-generation HRMS platform designed for small and medium businesses. Our goal is to simplify employee onboarding, HR operations, performance management, and workforce automation. We are currently in our 0–1 product-building phase, working closely with early adopters to shape the future of HR automation.

Role Overview

We are looking for a motivated Founding Team Member – Customer Support & Implementation who can work directly with early customers, help them onboard successfully, and build strong customer support processes from the ground up.

This is an opportunity to work closely with the founders, gain deep startup experience, and take ownership of critical customer-facing functions.

Key Responsibilities

Lead end-to-end customer onboarding : requirement gathering, configuration, data setup, and go-live coordination.

Provide high-quality customer support and ensure quick resolution of issues.

Understand customer needs and translate them into product feedback for the tech team.

Build SOPs, FAQs, and support documentation from scratch.

Work with Product, Engineering, and Sales to improve customer experience.

Track customer performance metrics (adoption, time-to-value, satisfaction).

Contribute to shaping WorkBuddyHR’s early culture, processes, and customer success strategy.

What You Will Gain

Early-stage startup experience

Direct mentorship from founders

Hands-on exposure to product, operations, and customer-facing functions

Ownership and autonomy in building support and implementation frameworks

Opportunity to grow into a Leadership / Manager role as the company scales

Compensation Details

This is a pre-funding role.

Stipend / Salary will begin after the company secures funding.

Until then, you will work as a core founding team contributor.

You will gain real startup experience, product knowledge, and operational exposure that typically takes years in established companies.

High-performing team members may be considered for equity / ESOPs after funding.

Who Should Apply?

Ideal for candidates who want to :

Gain early-stage startup exposure

Learn customer success, onboarding, and SaaS operations

Work closely with founders

Build something meaningful from scratch

Grow into a leadership role in the future