Principal Consultant, SFDC Business Analyst

Ready to build the future with AI

At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE : G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Principal Consultant SFDC Business Analyst

The role involves working closely with business stakeholders and our Salesforce Technical Architect and Development Team to understand their needs translating those needs into Salesforce solutions and ensuring that the platforms utilisation is optimized.

The Salesforce Business Analyst will be responsible for assessing the business needs contributing to the design of solutions to meet the business needs implementing Salesforce features and providing ongoing support and training.

The ideal candidate will have a strong understanding of Salesforces capabilities business processes project management and excellent communication skills.

Responsibilities

Analyzing and capturing requirements documenting and relaying those to the Technology team members.

Modelling business processes and identifying opportunities for process improvements.

Identifying issues risks and benefits from the existing (as-is) and proposed (to-be) solutions and outlining their impact on business.

Writing concepts functional design user stories and acceptance criterias use cases and business process design / requirement documents.

Being involved in implementation training and testing of the solutions

Supporting business transition and helping to establish change.

Building relationships with customers at ground level and mid management level to help manage the account with support from the Program / Implementation Manager / Lead.

Qualifications we seek in you!

Minimum Qualifications

Experience in one or more domain areas : Banking (Remediation process would be a plus) F&A supply chain etc.

Experience in Operational excellence related projects.

Must have experience in writing the functional design documents and user stories for agile development projects.

Experience in leading requirements gathering workshops and business analysis for relevant years in agile projects.

Experience in complicated software projects.

Digital know-how well versed with Genpact digital tools

Preferred Qualifications / Skills

Effective stakeholder management

Critical thinker problem solving attitude

Fast and independent decision maker

Excellent documentation and writing skills

Good listener and communicator

Confident presenter

Why join Genpact

Lead AI-first transformation Build and scale AI solutions that redefine industries

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills

Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace

Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military / veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience :

Staff IC

Key Skills

Enterprise Software,SAP Warehouse Management,AWS,Solution Architecture,SAP EWM,SAP Finance & Controlling,SAP Supply Chain Management,SAP S / 4HANA,Enterprise Sales,Pre-sales,Management Consulting,Oracle

Employment Type : Full-Time

Experience : years

Vacancy : 1