Technical Support Engineers

Job Description

• Provide voice-based support to international / domestic customers over the phone (Inbound and Outbound).
• Build a rapport with customers with clear and confident communication.
• Focus on customer satisfaction and first-time-resolution.
• Engage with the technical team to provide faster resolutions to technical issues.
• Work closely with the technical content team to identify gaps in the help module.
• Should be willing to work night shifts.

Please note that we have requirements for this role in Chennai, Salem, Coimbatore, Tirunelveli, and Madurai.