Technical Support Engineer

Job Description :

Key Responsibilities :

• Technical Support : Serve as a Tier 1 / 2 support , managing and resolving support tickets related to our platform.
• Troubleshooting : Troubleshoot and tweak issues within CI / CD pipelines to ensure smooth operations.
• Escalation : Properly assign tickets and escalate complex issues to higher-level support or development teams as needed.
• System Knowledge : Apply general knowledge of computer systems and systems administration to resolve a wide range of technical issues.
• Adaptability : Demonstrate a high degree of adaptability and effective time management to handle shifting priorities and urgent tasks.

Required Skills & Qualifications :

Education : A Bachelor's degree in an IT-related field is mandatory.

Experience :

Core Competencies :

(ref : hirist.tech)