Cash Collection Specialist

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected.

Key Responsibilities

• Partner with Invoicing team, Sales and Customer Success to resolve customer inquiries in a timely manner.
• Facilitate payment applications to ensure accurate recording, including ACH / wires, checks, credit card and chargeback processing.
• Month end reconciliation of collections.
• Perform daily collection effort including executing dynamic collection and communication strategies to optimize collection channels and solutions based on the nature and history of the delinquent accounts.
• Execute and propose processes that will help automate / expedite process / procedures.
• Monitoring of the Accounts Receivable inbox to insure timely response, redirection, or escalation to all internal and external customer inquiries.
• Generate aging reports, collect data and provide metrics around collections as needed.

Requirements