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SB eCommerce Solutions Pvt LtdIndia13 hours ago
Job descriptionMonitor live orders from platforms like Shopify, Etsy, and WooCommerce Coordinate with production teams to ensure timely printing and dispatch Generate daily shipping label files, track courier updates, and flag delivery issues Track SKU-wise production status, raise alerts for bottlenecks or missing inputs Maintain inventory logs for packaging materials, blanks, jigs, etc. Help ensure orders are packed as per SOPs and handed over to the right courier Build and maintain real-time dashboards in Google Sheets or Excel Use formulas like VLOOKUP, INDEX / MATCH, SUMIFS, QUERY, IMPORTRANGE for operational tracking Share daily / weekly reports for : Pending orders Production delays Shipment exceptions Inventory stock levels Bridge communication between designers, printers, packers, customer care, and dispatch Log issues and support CAPA (Corrective Action Plan) for repeated complaints 3–5 years experience in eCommerce, D2C, or print-on-demand businesses Strong command over Google Sheets, Excel, and real-time dashboarding Excellent English communication skills – both written and verbal Highly organized, proactive, and comfortable handling 20+ open issues simultaneously Familiar with tools like Shiprocket, AfterShip, Slack, Google Drive, WhatsApp Web Worked with print-on-demand or custom-made product brands Experience coordinating with printing teams, cutter operators, or QC staff Exposure to TAT SLAs, cutoff times, and international shipping constraints
Job Title : Customer Service & Operations Coordinator
Location : IMT Faridabad, India
Industry : Printing / PoD Manufacturing
Work Type : Full-time, On-site
About the Role
We’re hiring a proactive, detail-oriented Customer Service & Operations Coordinator to support our print-on-demand production and global order fulfillment. This is a hybrid role that sits at the intersection of customer communication, production coordination, shipment tracking, and real-time reporting.
You’ll be the go-to person for order flow visibility—from the moment an order is received to when it’s printed, packed, and delivered.
Key Responsibilities
Customer Support
- Respond to order-related queries via email, chat, and phone, in fluent English
- Manage customer expectations around delivery timelines, product options, and returns
- Proactively follow up on delayed orders, address mismatches, and resolve complaints professionally
Order & Shipment Coordination
Production & Inventory Coordination
Reporting & Dashboard Management
Cross-Team Communication
Who You Are
Bonus Points If You Have
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Operation Coordinator • India
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