Operations Coordinator

About Totdot

Totdot is a curated online marketplace for kids, featuring 100+ premium Indian brands across clothing, toys, décor, and gifts. We operate on Shopify and are building an exciting, tech-enabled e-commerce platform for modern parents.

Role Overview

We’re looking for an

Operations Coordinator

who’s organised, tech-savvy, and interested in how e-commerce works behind the scenes. You’ll play a key role in order management, vendor coordination, and process automation — helping ensure every order is fulfilled smoothly and every customer has a great experience.

Responsibilities

Coordinate daily orders and dispatches with multiple brands

Share order details and tracking info with customers

Track deliveries, returns, and exchanges

Upload new products and manage backend details on Shopify

Maintain clear records of order status, payments, timelines

Identify gaps in process and suggest ways to improve workflows

Assist in setting up basic automations or streamlining tasks

Collaborate with the founders and cross-functional teams

Who You Are

1–3 years of experience in operations, e-commerce, or a startup role

Comfortable using Google Sheets, Gmail, and web tools

Excellent written and verbal communication

Detail-oriented and dependable

Curious about how e-commerce works (Shopify, automations, etc.)

Bonus : Experience with customer support, vendor management, or backend tools

Why Join Totdot

Young, fast-growing brand redefining the kids’ shopping space

Learn hands-on about D2C, Shopify, operations, and tech stacks

Flexible, founder-led startup environment