Required Skills Qualifications :
- Experience in supporting Oracle E-Business Suite (EBS) and Oracle Fusion Applications .
- Familiarity with key Oracle modules such as P2P, O2C, and GL.
- Understanding of ITIL framework and processes (Incident, Problem, Change, Configuration, Service Request management).
- Experience with ticketing systems of any ITSM tools.
- Good knowledge of Oracle database queries (SQL) for troubleshooting Writing scripts.
- Ability to communicate effectively with business users and technical teams.
- Analytical and problem-solving skills with attention to detail.
- Comfortable working in UK shifts. ( 1 : 30 to 10 : 30 PM / 2 : 30 to 11 : 30 PM)
Soft Skills :
Strong interpersonal and communication skills both verbal and written.Ability to work independently and within a team environment.Proactive and customer-focused mindset.Effective time management and ability to prioritize tasks in a dynamic environment.Skills Required
Sql, Ticketing, Analytical, Itil Framework, Problem Management, Script Writing, Incident Management