Capability Lead - Service Delivery Governance

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Capability Lead - Service Delivery Governance is a leadership role responsible for leading and overseeing the successful delivery of managed services to clients within a Region or Services Division.

This role is responsible for playing a pivotal role in executing the strategic vision for managed services, driving operational excellence, and fostering client relationships.

The Capability Lead - Service Delivery Governance contributes to the growth of the organization's managed services business and maintaining the organization as a trusted leader in the Information Technology Services industry.

Key responsibilities :

• Leads service delivery to clients.
• Communicates service delivery strategies to all stakeholders.
• Develops processes and procedures to ensure the efficient management of client incidents.
• Analyzes client reviews report in order to ensure proactive incident management at client sites.
• Designs and implements service management service operations (SMSO) procedures to ensure standardized delivery of managed services.
• Designs key service improvement priorities based on a continual service improvement approach.
• Leads the development of continual service improvement priorities.
• Leads the team in the design and development of strategic initiatives.
• Measures the improvement of the delivery team's capabilities.
• Manages the learning and development processes including talent acquisition, goal setting, evaluating performance, career development, and succession planning of all direct reports.
• Assists to develop and design training programs for Managed Services Operations Management levels.
• Develops all levels in Customer service and appropriate technical competencies to deliver extraordinary Customer service.
• Drives innovation and new service delivery methods.
• Proactively identifies opportunities to improve current service delivery standards to better meet business needs.
• Makes strategic platform business recommendations to the executive team including cost-saving strategies, process improvements, and resource planning.

To thrive in this role, you need to have :

Academic qualifications and certifications :

Required experience :

Workplace type : Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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Skills Required

Data Center, Security, Automation, Service Management, organizational change management , Cloud, Collaboration, Customer Experience, Network, Incident Management, Continual Service Improvement