Customer Support Executive(J10011)

Job Responsibilities :

Billing

Do all billing at office as per E-Invoicing rules.

Handle customer queries on GST, e-waybill, and insurance.

Sales Support

customer service when sales team is absent.

Customer Coordination

Manage dispatch schedules, delivery timelines, and updates.

Share invoices, payment details, and required documents on time.

Sales & Finance

Issue Proforma Invoices and follow up on payments.

Handle PDCs and support finance with reconciliation.

Warehouse & Dispatch

Send approved invoices for dispatch.

Coordinate sample dispatch and maintain logs.

CHA & Customs

Liaise with CHA for import / export clearance and share required docs.

Track and update clearance status.

Head Office

Request stock, confirm inventory, and handle urgent escalations.

Reporting

Maintain sales, payment, and dispatch records.

Prepare regular performance and inventory reports.

Job Qualification :

5-10 year experience including gst invoicing and customer support. Prepare regular performance and inventory reports.

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Skills Required

Customer Service, e-invoicing, Gst, Reporting