Senior Customer Service Representative

Company Description

Millennium Semiconductors India Pvt. Ltd. is one of the fastest-growing distributors of electronic components in India. Founded in 2004 in Pune, the company is committed to offering a broad selection of in-stock electronic components and providing the best service possible to its customers. With a dedicated R&D center, Millennium focuses on innovative solutions to help customers go to market quickly and efficiently. With branch offices across major cities in India and internationally in Singapore and Shenzhen (China), Millennium prides itself on inventory management, flexible policies, responsive systems, and knowledgeable customer service.

Role Description

This is a full-time on-site role for a Senior Customer Service Representative located in Pune. The Senior Customer Service Representative will be responsible for handling customer inquiries, resolving issues, ensuring customer satisfaction, and improving customer experience. The role includes managing customer support activities, providing technical assistance, and maintaining high service standards to meet the company's quality management goals.

Qualifications

• Skills in Customer Service Representatives, Customer Service, and Customer Support
• Experience in Customer Satisfaction and Customer Experience
• Strong verbal and written communication skills
• Ability to work efficiently in an on-site environment
• Problem-solving and conflict resolution skills
• Bachelor's degree or equivalent experience in a related field
• Should manage Schedule Customer.
• Expert in analytics.
• SAP MM and SD savvy.

Skills Required

Customer Support, Sap Mm, Customer Experience, Customer Service, Customer Satisfaction, Analytics