Hiring for BPO International customer service profile

Hiring For International BPO / Customer Service Executive - Banking based customer service

Location : Thane / Malad

Qualifications : hsc / grad +1 experience

Shift timing : US rotational shift

starts at 5 : 30pm goes upto 10am ( 9.5hrs)

5 Days Working 2 days off

Salary 33k to 37k In hand + varoables & incentives

Job description :

Resolving customer queries.

Providing accurate information to customers.

Eligibility Criteria :

Descent English communication.

Willing to work in Voice customer service process.

BPO experience would be an added advantage.

Description

We are seeking candidates for the position of International Customer Service Representative in a BPO setting. The ideal candidate will be responsible for providing exceptional service to our international clients, ensuring their needs are met efficiently and effectively. This role requires strong communication skills, a customer-focused approach, and the ability to handle various customer inquiries.

Responsibilities

• Handle inbound and outbound customer calls in a professional manner.
• Provide accurate information to customers regarding products and services.
• Resolve customer complaints and issues in a timely manner.
• Maintain customer records and document interactions in the system.
• Collaborate with team members to enhance customer satisfaction.
• Follow communication scripts when handling different topics.

Skills and Qualifications

Skills Required

crm software, Call Handling, Data Entry, Problem Solving, Customer Engagement, Technical Support, Time Management, Conflict Resolution, Quality Assurance