Workforce Management Analyst

Position : Scheduling Analyst

Location :

Gurgaon, Haryana OR Pune, Maharashtra (Work from Office)

Experience :

2.5+ WFM / scheduling experience preferred

Qualification : Graduate

We're hiring a

Scheduling Analyst

to join our Workforce Management team! In this role, you'll be responsible for creating efficient schedules, maintaining WFM system accuracy, and analyzing staffing data to support operational performance.

Key Responsibilities :

• Create and manage staff schedules using IEX
• Analyze workforce data and generate reports (e.G., intraday, shift bids)
• Collaborate with operations and HR for hiring, transfers, and planning
• Ensure accurate logging of exceptions, breaks, leaves, and holidays
• Present key WFM insights in reviews and onboarding sessions

Must-Have Skills : Strong experience of

IEX

experience in Erlang calculation

Understanding of scheduling rules (single / multi-skill, weekly / daily)

Excellent analytical and communication skills

Thanks and Regards,

Shailendra Jha

Aptino, Inc.

shailendra.jha@aptino.com